Remote
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: Job Description
The Administrator will work on imagining, configuration and installation of software’s basis customer requirements. Documents tickets and escalates any issues as necessary. The primary function of this position is to complete new laptop requests, tablets etc.
Required Skills and Knowledge:
· Knowledge on Windows machines, imaging & configuration.
· Knowledge on Mac machines will be an added advantage.
· Basic knowledge on troubleshooting any network connectivity/VPN issues/first time login related issues.
· Knowledge on AD, password reset, adding machine to domain and updating records as needed.
· Interface with internal technical teams to assist in team/and customer support for field locations related to any end user computing issues.
· Basic troubleshooting of LAN/WAN issues, Remote troubleshooting of desktop issues.
· Knowledge on incidents and service requests, utilizing our Service Delivery Tool (Service Now)
· Assess, report and communicate between all parties for problem resolution for field support deployment.
· Responsible for using & maintaining a robust and accurate knowledge base repository.
· Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
· Desktop imaging and asset management.
· Must be able to work with End users on initial setup and configuration of device.
Mandatory Skills: Desktop Support .
Experience: 1-3 Years .
Expected annual pay for this role ranges from $33,000 to $76,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
