Remote
Description
KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awarded the 2019 - 2023 Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2020, 2021, 2022, and 2023 Best for Vets List by Military Times in addition to winning the 2021, 2022, and 2023 Department of Labor “Hire Vets” Platinum Medallion Award.
Position Overview: Call Center Staff provide frontline support to service members and veterans transitioning between healthcare systems. Staff handle inquiries, conduct intakes, and facilitate connections to coaching services and mental health resources.
This Position is Contingent Upon Award
Benefits:
· Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)
· HSA / FSA Medical Plans
· PTO
· Flexible Work Environment and Encourage Work/Life Balance
· 401K with Company Match
· Observes all federal holidays
· Professional Development/Tuition Reimbursement Program
· Annual Career Development Process
Job Type: Full-time/Exempt
Location: Remote
Anticipated Start Date: 10/01/2025
Position Responsibilities:
- Respond to inbound calls, emails, chats, and texts professionally and empathetically.
- Conduct initial intakes and gather information to assess needs.
- Provide accurate information and referrals to appropriate services.
- Maintain detailed records of all contacts and interactions.
- Handle crisis and abusive calls effectively and in accordance with protocols.
- Support outbound outreach efforts to automatically enrolled service members and referrals.
- Collaborate with licensed coaches and other team members to ensure continuity of care.
Requirements
- Experience: Minimum of 1 year in a medical or hospital call center.
- Skills: Experience in triage, care management, motivational interviewing, and crisis counseling.
- Language: Fluent in English and/or Spanish (oral and written).
- Attributes: Strong listening skills, empathy, problem-solving abilities, and professionalism under pressure.
KSA Integration is an equal opportunity employer.
