Remote
Description
As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income, or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.
The Opportunity
As an Agent Contracting Representative you will be responsible for setting up agent and agency contracts and appointments with accuracy, handling inbound calls with excellent customer service skills, maintaining changes related to agents, and working together as a team to ensure agents are properly set up to conduct business with our company.
Job Responsibilities
• Responsible for creating, maintaining and updating routine information on appointed agents/agencies for the business.
• Reviews appointment/contract applications for accuracy and completeness.
• Assigns and maintains agent/producer codes.
• Prepares appointment information for submittal to the various state Departments of Insurance.
• May process renewal appointments and/or terminations.
• Reviews credit and criminal background information. Escalates for review when an exception to standard policy is requested.
• Maintains accurate data on appointed agents/agencies, which may include updates to name, address, payment information, company required sales/compliance training, etc.
• Answers telephone calls regarding agent/agency status.
• May serve as liaison with marketing and compliance regarding appointment requirements and applications.
• Develops/builds familiarity with department policies and procedures, as well as the business and organization.
• Performs other duties as assigned.
Minimum Qualifications
• High school diploma or equivalent.
• 1-3 years of relevant work experience.
• Extreme attention to detail, self-motivated, ability to multi-task, and quick learner.
Ideal Qualifications
• Customer service experience.
• Previous coding experience.
• Experience in the annuity/financial services industry.
What to Expect
• Focused one-on-one meetings with your manager
• Ongoing opportunities for development and learning
• Working in a fast-paced environment
• A place to grow your career in a culture that inspires, rewards and develops employees
• Small company feel with a focus on meeting customer’s needs today and also well into the future
Why Join Us.
At MassMutual Ascend, our collaborative culture is key to our success. It’s the reason we’re a leading provider of annuities today, and it’s the reason we’ll continue rising to the top tomorrow. A career at MassMutual Ascend means you’ll contribute to our mission of taking financial futures above and beyond – and you’ll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community.
MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..
