Agent Support Specialist - Fully Remote (Overnight)

United Recovery & Remarketing • Full-time • Remote (United States) • $17 / hour • 4w ago

United is a leader in the repossession and auction industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest lenders in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since our inception in 1973. We currently operate out of over 40 branches across the nation and are looking to expand our footprint.

We are currently seeking a customer-focused, detail oriented individual for an immediate opening as an Agent Support Specialist.

The Agent Support Specialist is responsible for providing and maintaining a support system for our network of Direct Agents and Nationwide Vendors. Additionally, they are responsible for processing clerical tasks that continue after operating hours have concluded.

Essential Duties and Responsibilities:

Maintain an open line of communication with Direct Agents, Nationwide Vendors, to support recovery operations
Utilize different client provided systems to claim assignments for Agents to recover
Process assignments that clients put on hold, or close, within a timely manner
Review assignments that Agents have attempted to recover in order to find new information
Acts as primary point-of-contact for Agents for any advanced needs or issues
Ensure that Agent issues are dealt with in an efficient manner, or escalated to the proper destinations if beyond the scope of your job
Provides regular two-way communication with the client teams
Understanding of internal company capabilities and service, and effectively utilize these in support efforts
Understands repossession industry and communicates effectively to Agents

This position starts at $17/hour, + $1.00 Shift Differential.

This is a fully remote position. Sunday - Thursday 11pm-8:15am (overnight), possible weekends and holidays.

If you are a team player who is a motivated self-starter, let's talk!