Job Description
Summary
Customer Engagement Specialist
Remote
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
The Customer Engagement Specialist is responsible for fostering strong relationships with customers to promote satisfaction, retention, and long-term loyalty. This role plays a key part in shaping the customer experience through proactive communication, onboarding and training, and continuous engagement. By collaborating across departments and closely monitoring customer sentiment and usage trends, the Customer Engagement Specialist ensures customer needs are met while also driving brand advocacy and feedback initiatives.
Responsibilities
- Act as the primary point of contact for customer inquiries, support needs, and ongoing communication.
- Build trust and rapport through regular touchpoints, timely responses, and personalized support.
- Manage onboarding and training sessions to ensure smooth adoption of services and products.
- Design and implement strategies to improve customer satisfaction, usage, and loyalty.
- Conduct periodic check-ins with customers to assess health and engagement levels.
- Monitor customer behavior and engagement data to identify risks and intervene early.
- Work with marketing, sales, and product teams to develop customer-centric campaigns and materials.
- Tailor outreach strategies to different customer segments based on lifecycle stage or behavior.
- Support loyalty programs, webinars, and special events to boost customer involvement.
- Lead efforts to collect customer feedback via surveys, Net Promoter Score (NPS), and interviews.
- Identify and cultivate customer advocates for testimonials, referrals, and case study participation.
- Track and report feedback trends to internal stakeholders for service or product improvement.
- Maintain accurate records of customer interactions and engagement metrics within CRM systems.
- Generate reports on KPIs such as engagement trends, satisfaction scores, and retention rates.
- Provide insights to help shape strategic decision-making related to customer experience.
- Other duties as assigned.
Qualifications
- High school diploma or GED equivalent
- 2+ years of experience in customer engagement, customer service, or account management.
- Experience using CRM platforms such as Salesforce, HubSpot, or Zendesk.
- Public Trust required
Knowledge, Skills, and Abilities:
- Strong written and verbal communication skills with a customer-first mindset.
- Excellent organizational skills and attention to detail.
- Experience using CRM platforms such as Salesforce, HubSpot, or Zendesk.
- Ability to collaborate effectively with cross-functional teams, including product, sales, and marketing.
- Genuine passion for enhancing customer experience and delivering value.
How you’ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS’s culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega’s impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
Teleworking Permitted?
Yes
Teleworking Details
100% remote
Estimated Salary/Wage
USD $70,600.00/Yr. Up to USD $85,000.00/Yr.
Our wide range of benefit options is designed to support and protect employees and their families. Based on eligibility, benefits include medical, dental, vision, prescription plans, wellness programs, income protection, paid leave, and retirement. Positions covered by the McNamara-O'Hara Service Contract Act, Davis-Bacon Act, or a Collective Bargaining Agreement (CBA) will comply with the statute or CBA requirements.
