Remote
The Customer Care Specialist will keep existing bill count and policy premium on the books by notifying members that their premium is due. Assist members with making payments, setting up recurring payments, or getting to the sales department if they are interested in a new policy or a new level term product.
Your Impact:
- Mailing out reminder and lapse letters timely from the system.
- Consistently meet expectation of at least 50 outbound calls per day.
- Review retention reports daily to see where numbers are and where focus needs to be.
- Work through assigned tasks of unpaid accounts.
- Assist on payment line to ensure these calls are taken timely for members that are ready to pay.
- Work all credit card expiring tasks as well as EFT failed accounts.
- Acquire and maintain knowledge of Affinity life and health plans offered.
- Self-motivated to meet goals and keep bill count and premium on the books.
Successful Candidates Will Have:
- Minimum of a high school diploma or general education degree (GED).
- 2+ years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
- Proficient PC skills and ability to learn new software programs.
- Illinois Property and Casualty (P&C) insurance license or the ability to become licensed within 90 days of hire.
One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work® Certification™ for the second consecutive year.
At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including, for eligible employees, medical, dental, vision, disability, life, and retirement savings. Also, for eligible employees, the Company offers 10 to 20 vacation days depending on experience and generally offers 11 paid holidays and 5 half days, depending on the calendar year. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay for this position is $17.50 per hour plus annual discretionary bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.
