Remote Self-Pay Work Queue Analyst (Epic Go-Live Support)

CSI Companies • Full-time • Remote (United States) • $37.50 / hour • 5d ago

CSI Companies is actively hiring for a Remote Self-Pay Work Queue Analyst (Epic Go-Live Support) to support our healthcare client during a large-scale Epic Go-Live.

Hours: 40 hours/week; Monday – Friday EST

Location: Remote (Must reside in the US; may need to travel onsite for the first week)

Pay: $37.50/hour

Position Type: Consultant

Job Summary:

We are seeking a Self-Pay Workqueue Analyst to support Epic Go Live operations by overseeing high-dollar patient responsibility accounts and ensuring proper handling of statement workflows. This role is essential to preventing unnecessary rework, missed holds, or patient dissatisfaction during the transition period. The analyst will monitor workqueues, manage statement logic for balances exceeding $5,000, and coordinate manual reviews as needed to ensure timely and accurate billing. If you're detail-oriented, confident working in financial systems, and experienced in patient billing workflows, this is a great fit.

Job Responsibilities:

Monitor and manage Epic self-pay workqueues for patient accounts with balances over $5,000
Identify and evaluate accounts placed on statement hold and determine next steps
Create or update workqueues to route patient accounts needing manual review
Ensure statements are held, routed, or released based on policy and system readiness
Work with billing, revenue cycle, and patient financial services to resolve statement issues
Identify trends or errors in statement logic and escalate for correction
Support clean transitions of self-pay accounts during Epic Go Live
Provide feedback on statement flow improvements based on real-time scenarios

Minimum Qualifications:

2+ years in healthcare revenue cycle or patient billing roles

Hands-on experience with patient responsibility workflows or self-pay accounts
Familiarity with account routing, statement holds, or review logic
Strong attention to detail, analytical thinking, and process discipline
Effective communication with cross-functional teams

Preferred Qualifications:

Experience working with Epic workqueues, particularly around statements or billing logic
Exposure to Epic Go Live environments or EHR transitions
Strong Excel skills or comfort interpreting reports and flags
Ability to problem-solve in real time and escalate efficiently

Who Should Apply?

This position is ideal for revenue cycle professionals with self-pay billing experience, particularly those who have supported system transitions, Epic Go Lives, or managed workqueue logic. If you’re highly organized, collaborative, and familiar with large-balance account management, this role offers an impactful opportunity to shape success during a major system change.

About Us

The CSI Companies is a leading staffing and recruiting firm, providing healthcare organizations with highly skilled professionals since 1994. We have been recognized as a “Best of Staffing” award winner for over a decade, and we pride ourselves on delivering exceptional talent to leading healthcare organizations.

For consideration, please submit your resume with relevant experience. Only candidates selected for interviews will be contacted.