VIATEQ Corporation is looking for a dedicated and motivated Customer Service Representative to provide top-tier service and support to our various clients. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. Our ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional service. This is a remote role, and you will need to have a strong and reliable internet connection to work from home. A member of our recruiting team will review our contracts available at VIATEQ and determine which is the best fit for you.
Responsibilities:
- Answer inbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions.
- Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction.
- Provide accurate answers to customer questions and provide timely, effective solutions.
- Resolve customer issues or concerns, ensuring a satisfactory resolution.
- Maintain up-to-date records of calls including actions taken and follow-up requirements.
- Ensure confidentiality and privacy during all phone interactions.
- Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner.
- Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues.
- Collaborate with team members to resolve complex customer issues and ensure customer needs are met.
- Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable
Basic Qualifications:
- High School Diploma or GED
- Healthcare-related certification
- Strong communication skills
- Strong customer service skills
- Strong problem-solving skills
- Strong computer skills
- Ability to multi-task
- Ability to sit for extended periods of time
- Ability to pass a background check
- Strong internet connection due to the remote nature of this role
Preferred Qualifications:
- Fluently bilingual in Spanish
- Previous experience as a Customer Service Representative
- Previous Public Trust Clearance or ability to pass a Public Trust Clearance (for government clients only)
Compensation Range:
$15-25 per hour. This represents the typical compensation range for this position based on experience, location, and other factors.
