B2B Sales, Customer Support Representative (Remote)

SHIK systems • Full-time • Remote (United States) • 4w ago

Your Role

As a B2B Sales & Support Representative, you will be the first point of contact for our business customers. You’ll help them select the right products, answer technical or shipping-related questions, and ensure smooth order processing from start to finish.

Responsibilities

Respond to inquiries via phone, email, and website chat.
Help customers check availability, lead times, and specifications.
Prepare quotes and invoices for B2B clients.
Enter and manage orders in our CRM/ERP systems.
Track deliveries and keep customers informed of order status. Handle returns, shipping issues, and post-sale support.
Coordinate with suppliers and logistics partners as needed.

Qualifications

Fluent English (spoken and written, business style)
Previous experience working with B2B customers (preferably in IT or e-commerce)
Strong communication skills and customer service mindset
Confident user of Google Workspace, CRM tools
B2B Sales & Customer Support Representative (Remote)

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