Akkodis is seeking a Bilingual Call Center Agent for a contract job with a client in Jacksonville, FL (100% remote). Candidates must have strong customer service skills and a solid understanding of third-party administrator (TPA) operations to effectively handle provider inquiries and deliver accurate, industry-specific support.
Note: Employees receive 10 days of paid time off (PTO) annually, in addition to all company-observed holidays when the company is closed
Rate Range: $17/hour to 18/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Bilingual Call Center Agent job responsibilities include:
- Handle inbound and outbound calls from both providers and members, delivering accurate information in both English and a second language.
- Provide clear, culturally sensitive customer service regarding medical, dental, vision, COBRA, and other benefits.
- Navigate automated systems and escalate complex inquiries to appropriate departments when necessary.
- Maintain detailed records of customer interactions to support claims processing and operational efficiency.
- Demonstrate strong industry knowledge, especially in third-party administrator (TPA) services, to support school districts, hospitals, and other clients.
- Detect potential fraud and ensure compliance with company policies and procedures.
- Stay updated on insurance products, policies, and industry trends to provide informed support.
Required Qualifications:
- High school diploma or equivalent; additional certifications in customer service or healthcare administration are a plus.
- Minimum 1–2 years of experience in a call center or customer service environment, preferably in healthcare or insurance.
- Must be bilingual (English and Spanish preferred) with the ability to communicate clearly and professionally in both languages.
- Strong understanding of third-party administrator (TPA) operations and experience handling provider inquiries related to benefits, eligibility, and claims.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at graham.roberts@akkodisgroup.com
Pay Details:$17.00 to $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
