Job Details
Job Location
Rockford, IL
Remote Type
Fully Remote
Position Type
Full Time
Salary Range
$16.25 - $16.25 Hourly
Travel Percentage
None
Description
Are you looking for a role where you can work from the comfort of your home? If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
The Client Coordinator position with MESis a great opportunity for talented candidates who are enthusiastic about using their skills to make a difference in the world of health care. Client Coordinators come from all different backgrounds including customer service, call center, sales support, clerical, administrative assistant, and receptionist.
You will be responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filing. Schedule 8-430pm EST(Two times a week) and 12-830pm EST(Two times a week) Fridays rotate between the two shifts.
Responsibilities:
- Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
- Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
- Maintains daily contact with the QA department regarding workflow and pending report status.
- Files and archives open and closed cases.
- Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
- Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
- Appropriately directs calls to other departments as needed.
- Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
- Assists in resolution of customer complaints and quality assurance issues as needed.
- When necessary, notifies management of any report issues or concerns.
- Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
- Perform other duties as assigned.
Qualifications
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
High school diploma or equivalent required. Minimum one year clerical experience; or equivalent combination of education and experience preferred. Experience in a medical office or insurance industry preferred.
Certificates, Licenses, Registrations
No specific requirements.
ESSENTIAL COMPETENCIES
QUALIFICATIONS
- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
- Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
- Must be a qualified typist with a minimum of 40 W.P.M.
- Ability to follow instructions and respond to managements’ directions accurately.
- Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
- Must demonstrate exceptional communication skills.
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must be able to maintain confidentiality.
- Must be able to demonstrate and promote a positive team -oriented environment.
- Must be able to stay focused and concentrate under normal or heavy distractions.
- Must be able to work well under pressure and or stressful conditions.
- Must possess the ability to manage change, delays, or unexpected events appropriately.
- Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.
LANGUAGE/COMMUNICATION SKILLS
- Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents.
- Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
- Ability to respond appropriately and professionally to all inquiries or complaints from customers, physicians, regulatory agencies, and/or members of the business community.
- Ability to effectively present information one-on-one or in small groups.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position generally consists of:
- Ability to work at a desk or similar office-type furnishings up to 8 hours a day or longer as required by business needs.
- Ability to operate a computer up to 4 hours at a time.
- Ability to travel to different floors of the office or other locations.
- Ability to move throughout the office.
- Occasionally lifting and/or carrying up to 10 lbs.
- Occasionally pushing/pulling up to 25 lbs.
- Occasionally subject to bending, squatting or twisting.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Extended hours are occasionally required beyond the regular eight (8) hour work day.
- The noise level in the work environment is usually moderate.
