Exciting Opportunities at Maverick Payments!
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, our ideas are valued, and your colleagues feel more like family than coworkers!
About Payments:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Under the direction of the Boarding Manager, the Merchant Maintenance Representative II, is responsible for providing top tier client support services by providing merchant maintenance and support services including account changes, ticket, and request management.
- Reviewing daily assignment queue for ticket handling
- Accurate and efficient handling of merchant and agent ticket and email requests, including but not limited to, status updates, bank changes, pricing changes and miscellaneous maintenance updates.
- Ensuring proper and accurate records are kept according to company policy.
- Communicate with partners and staff members as necessary to complete and coordinate maintenance requests.
- Data entry as required for completing corrections, action items and updates.
- Data sensitive maintenance requests.
- Department related projects and assignments.
- Training and coaching internal staff and new hires.
- Ensuring workload completion on a daily basis as assigned.
- Job role related projects as assigned.
- A regular remote schedule may be considered for candidates outside of Los Angeles, subject to a requirement of on-site, in-office work once a quarter based on business needs.
Qualifications:
- High School Diploma or equivalent.
- 1-2 years of experience working with software user interfaces, preferably in the financial technology field
- Ability to navigate multiple system interfaces to key application information in a timely manner.
- Proficiency with MS Office Suite
- Experience in call center environments in the payments industry preferred.
- Strong verbal and written communication skills.
- Ability to prioritize tasks as priorities shift in fast paced environment.
- Possesses strong analytical and research skills with a keen attention to detail.
- Ability to work autonomously in front of a computer for 90% of shift.
What We Offer:
- Competitive Salary, Bonuses, and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with matching contribution.
- Commitment to Career Development and Advancement
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Pay Range: $22- $26/ hr.
This position will consider remote work for candidates in the following states:
AZ, CA (outside Los Angeles), CO, FL, GA, ID, IN, MA, MD, ME, NC, NJ, NV, NY, OH, PA, TN, TX, UT, VA, WA
Maverick Payments is an Equal Opportunity Employer.
Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.
Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.
Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.
