Remote
About Revel
Revel's mission is to accelerate EV adoption in cities by providing the infrastructure and services that make it easy to go electric. Revel operates the nation's first all-electric rideshare service, which delivers thousands of rides across New York City every day. Revel is also the leading public fast charging provider in New York, with stations in Manhattan, Brooklyn and Queens, and more on the way. Founded in Brooklyn in 2018, Revel first began as a shared electric moped platform and has since grown to be a top partner for big cities pursuing an electric vehicle future — first in New York, with other markets to come soon.
Our Operating Principles
Revel’s Operating Principles represent who we are, how we act, and what we believe. They define our culture.
Empathy. We seek to understand the experiences and perspectives of each other, our customers and the communities where we operate.
Ownership. We are excited by big challenges and care deeply about our work. We empower and rely on each other and hold ourselves to a high standard.
Humility. We take our work seriously but not ourselves. We’re approachable, curious, and know we have a lot to learn.
Adaptability. We expect change and quickly adjust our approach to reflect new information. We know success requires seeing opportunity in obstacles and relentlessly improving.
Simplicity. We clarify and prioritize what can be done now. We strive to keep things no more complicated than absolutely required.
Our Mission
Move people.
Our Values
We are independent. Creative. Gutsy. We aren’t afraid to dream big. We are accountable. To our customers. To our cities. To each other. We are humble. Human. Lighthearted. We take our work seriously, but not ourselves.
Mobility is the lifeblood of urban environments and cities need affordable, emissions-free transportation options that are free of delays. We believe that shared electric mopeds will become an integral part of transit networks, filling gaps not served by bike share, car share, scooter share, or public transit.
Summary
We are currently seeking seasonal Customer Support Associates to assist with servicing support calls and emails from Revel users. Successful candidates will be personable, open to learning to use new technologies, and comfortable dealing with customer issues.
Requirements
- You have strong written and verbal communication skills
- You have experience in troubleshooting, identifying and resolving customer related issues
- You have a sense of urgency and an ability to multitask
- You are willing and able to learn new software tools and platforms
- You are enthusiastic, reliable, and hardworking
- You take your work seriously but not yourself
- Experience working remotely
- Experience responding to customers via email & phone.
- Flexible availability - potential shifts include early morning, mid-day, and night on both weekdays and weekends
- Must be 21 years of age
- Experience with Zendesk or other customer support tools a plus
- Bi-lingual is a plus!
Responsibilities
- Respond to customer inquiries in a courteous and professional manner
- Accurately record and document all customer interactions
- Monitor and process new memberships
- Provide feedback to management and escalate common problem areas identified by multiple customers
- Other duties and functions as assigned
Compensation and Benefits
- $17 per hour
- Company-paid health, dental, and vision insurance
- Access to free Revel riding
- A relaxed, yet fast-paced and ambitious work culture
