Job Details
Remote Type
Fully Remote
Position Type
Full Time
Salary Range
$60000.00 - $70000.00 Salary/year
Job Shift
Day
Description
About Us
Stage Front is a technology leader in the event ticket sales industry, providing tools and services enabling end-to-end management throughout the lifecycle of a ticket. Trusted for over 40 years in the industry, Stage Front is continuing to develop new ways to empower our users and take them to the next level.
Position Summary
We are seeking a strategic and operational leader to serve as the Customer Experience Specialist, responsible for optimizing the end-to-end customer journey—from sales and onboarding to retention and ongoing support. This role will also ensure internal processes, technology integrations, and communications are aligned to support a seamless and exceptional customer experience.
Responsibilities
- Customer Lifecycle Optimization: Analyze and enhance the full customer lifecycle (pre-sale, onboarding, retention, renewal).
- Friction Identification & Resolution: Identify issue areas and implement solutions to improve customer satisfaction and engagement.
- Cross-Functional Enablement: Collaborate with Sales, Customer Success, Marketing, Product, and Support teams to ensure streamlined communications.
- Process Improvement: Lead initiatives to streamline internal workflows that directly impact customer outcomes.
- Technology & Tool Integration: Partner with IT/Product to ensure internal tools are integrated and optimized to support a scalable customer experience.
- Retention Strategy: Support Customer Success and Marketing with programs that improve retention, expansion, and satisfaction
