DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year.
DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Position Summary:
As a Customer Service Representative (Return to Duty) you will educate clients and/or their employees on drug and alcohol policy violations and assists the clients and/or their employees in the return-to-work process. The successful candidate will be well versed in Regulatory and Non-Regulatory policies and able to interpret policies.
Essential functions, responsibilities:
- Respond to high volume client inquiries via phone (inbound & outbound), email, and support tickets, ensuring prompt, professional, and courteous assistance.
- Assists clients with return to duty program compliance and quality assurance.
- Communicates policy requirements for drug and alcohol violations.
- Follows up on rehab reports.
- Works under general supervision and relies on instructions and pre-established guidelines to execute duties.
- Maintains and files all confidential rehab records according to protocol and document retention requirements.
- Responsible for remaining current on all policy and regulatory changes.
- Processes forms related to various services received from clients, company and third-party facilities.
- Scans documents, manually and accurately keys information updates.
- Performs other related duties as assigned.
Key Skills & Experience:
- High school diploma or GED.
- Exceptional writing, editing, and proofreading skills, with an eye for detail.
- Bi-Lingual Spanish Speaking preferred.
- Possess problem-solving skills and demonstrated ability to work with others to achieve needed changes.
- Strong verbal and written communication skills as demonstrated through phone presence and email quality ability to identify and quickly escalate issues.
- Experience utilizing customer service skills while multi-tasking.
- Must show initiative and be reliable to work with some independence once trained.
- Detail oriented, organized and the ability to problem solve.
Training Schedule: Mon – Fri 8:00 am – 5:00 pm CST
Work/Production Schedule: Mon – Fri 8:00 am – 5:00 pm CST
Benefits:
- Personal and Sick Paid Time Off.
- 401k with a highly competitive match.
- 11 Paid Holidays.
- Medical/Dental and Vision.
- Group Life Insurance, HSA/FSA.
- Employee Assistance Program.
- Educational Assistance Program.
Physical Requirements:
• While performing the duties of this job the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift-up to 15lbs.(occasionally).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at Recruitment.Recruitment@disa.com.
Job Pay Range
$18-$20
