This position is remote and can be worked from anywhere in the U.S. Howver must be availiable to work Mountain or Pacific Time Zone working hours
Role and Responsibilities
Primary functions of this role include but are not limited to;
- Quote Requests for ACC/AT&T, Lumen, Brightspeed and Verizon
- Salesforce Opportunity & Quote Management
- Strive for an SLA of 4 hrs. with responses within Salesforce
- Strive for an SLA of 2hrs. within Email Inbox
- Deal Registrations for ACC/AT&T, Lumen, Brightspeed, and Verizon
- Segmentation and Site Checks ACC/AT&T, Lumen, Brightspeed, and Verizon
- Ensure accuracy of Signed Contract/Documents, Order Gathering forms and LOAs.
- First Level on Pricing Escalations
- Back-office support
- Traffic cop- Pre-Sales questions through company Glip and email
- Relationship with agents, internal departments and suppliers
- Team Coverage
- (as needed)
- Attend Regular Supplier Trainings with ACC/AT&T, Lumen, Brightspeed, and Verizon
- Contract creation ACC/AT&T, Lumen, Brightspeed and Verizon
- Responsible for taking calls from the shared call queue
Qualifications and Education Requirements
- Telecom experience 6months+ preferred
- Customer service background
- Microsoft Office
- Intermediate computer knowledge
- Intermediate comprehension on carriers are product offerings
- Exceptional written and verbal skills with engaging phone presence
Preferred Skills
- Telecom experience
- Multitasking
- Detail driven / Organized
- Self-Motivated
- Strong Communicator
- Ability to have hard conversations
- Personable
- Team player
- Adaptable / Quick learner
- Independent problem solver
- Forward thinker
Additional Notes
Additional job duties and projects may be assigned. Prior experience quoting with AT&T/ ACC, Lumen, Brightspeed, and Verizon is preferred but not required.
* Must be availiable to work Mountain or Pacific Time Zone working hours.
