Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
We are seeking a highly motivated, detail-oriented QuickBooks Online Accountant Premium Customer Care Representative to assist our clients, particularly accountants, with their software needs. This role combines aspects of customer service, technical support, and a basic understanding of financial operations. The ideal candidate is a tech-savvy individual with experience or familiarity with bookkeeping principles who enjoys helping others and solving problems.
Responsibilities
- Provide superior technical support for Quickbooks Accountant users, with a focus on accountant clients.
- Troubleshoot and resolve software-related issues for clients via phone, chat, or remote access in a way that is professional, friendly, and reassuring.
- Understand and be able to guide clients through the functionalities of QuickBooks Online, such as invoicing, bookkeeping, account setup, payroll, and more.
- Create high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the customer-facing role
- Stay current with updates, new features, and functionalities of the software.
- Work closely with the team to relay client feedback and suggest ways to improve the software based on client needs.
Qualifications
- Minimum of 1 year experience using QuickBooks Online, preferably with experience using Quickbooks Payments, Quickbooks Payroll, Proconnect, and/or Quickbooks Money - OR- Completed and passed the Intuit Academy Bookkeeping Certification through the Intuit Academy.
- An active QuickBooks Online Level 1 Certification required.
- Proven experience in a customer support role, preferably in a SaaS or tech environment.
- Familiarity with bookkeeping principles and financial terminology.
- Strong verbal and written communication skills.
- Proven ability to multitask and problem-solve in a fast-paced environment, while leveraging multiple resources and tools to effectively troubleshoot product support issues.
- Ability to process, retain, and apply new information.
- Strong verbal and written communication skills.
- Ability to build and maintain strong relationships with clients and stakeholders.
- Passion for helping people and providing the best customer experience possible.
- Ability to work in a team and adapt to changes quickly.
- Demonstrated ability to analyze complex challenges, identify root causes, and effectively communicate appropriate solutions.
- Dedicated high-speed internet connection (DSL, cable, or fiber)
If you have a knack for technology, an understanding of accounting concepts, and love interacting with people, this could be the perfect opportunity for you. Candidates are required to provide proof of an active Quickbooks Online Level 1 Certification prior to their start date. Apply today and start a rewarding career helping others solve their financial software challenges.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is New York $21.00 - $24.00, Colorado $20.00 - $23.00, Bay Area California $21.00 - 25.00, Southern California $21.00 - 25.00, Washington $21.00 - $23.00, Washington D.C. $21.00 - $24.00, Massachusetts $21.00 - $24.00.
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
