Full Time
Remote Alabama, AL, US
Remote Arizona, AZ, US
Remote Florida, FL, US
Remote South Carolina, SC, US
Remote Texas, TX, US
Salary Range:
$14.50 To $16.00 Hourly
Do you reside in the states of Alabama, Arizona, Florida, South Carolina, or Texas? Join one of the nation’s Top Workplaces!
Velocitii is known for our supportive, inclusive, and employee-centric work environment. If you enjoy helping others and making a positive impact, you have come to the right place! We are looking for REMOTE Customer Service Representatives to join our team! For more information on Velocitii, please visit our website here.
WHAT’S IN IT FOR YOU- THE PERKS!
COMPENSATION & INCENTIVES
- Competitive staring pay between $14.50-16/hour, with paid training.
- Enjoy a pay increase upon successful completion of training, followed by an additional increase after 90 days of demonstrated proficiency.
- Performance-based annual bonuses and merit increases are also available.
COMPREHENSIVE BENEFITS PACKAGE
- Begin receiving healthcare coverage, life insurance, and 401(k) starting the first of the month following your hire date.
- Sick time begins accruing, starting the first day of employment.
- After 90 days, you’ll also accrue paid time off (PTO) and enjoy paid holidays, including your birthday!
- Take advantage of Volunteer Time Off—get paid to give back to your community.
COMPANY PROVIDED EQUIPMENT
- We’ll supply all the equipment you need to be successful in your role.
REMOTE WORK ENVIRONMENT
- Work from the comfort of your home and eliminate the cost and time of commuting.
INCLUSIVE & SUPPORTIVE CULTURE
- Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
PROFESSIONAL DEVELOPMENT
- Whether you're looking to grow within your current role or explore advancement opportunities, we provide training, coaching, and mentorship to support your career journey.
FLEXIBLE SCHEDULING
- Our client operates Monday through Sunday, with shift start times between 8:00 AM and 11:30 AM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on the client's needs.
A DAY IN THE LIFE:
As a Customer Service Representative, you'll be supporting our claims team and assisting both policyholders and healthcare providers. Here’s what your day might look like:
- Start your shift ready to go, logged in and prepped 5 minutes before calls begin.
- Answer incoming calls and provide friendly, professional support on everything from benefit verification to claim statuses.
- Navigate multiple systems (like Clar, OneNote, LifePro, and Teams) to verify information and resolve inquiries quickly and accurately.
- Guide providers and policyholders through the setup and use of the provider portal.
- Keep up with program communications, reviewing emails and responding to cases in Clarc throughout the day.
- Stay engaged with your team, bringing a positive attitude and contributing to process improvements when needed.
- Meet performance goals and maintain quality service during your shift, with time for scheduled breaks to recharge.
- Wrap up your day knowing you helped make someone’s experience smoother and more informed.
If you thrive in a fast-paced environment, love helping others, and are tech-savvy, this role is for you!
WHAT WE’RE LOOKING FOR—IDEAL CANDIDATE PROFILE
Required qualifications:
- High school diploma or GED
- At least 6 months experience in a call-center setting.
- At least 1 year of customer service experience
- Strong written and verbal communication skills
- Ability to navigate and utilize multiple computer applications efficiently
- Professionalism in written communication
Preferred qualifications:
- 1–2 years of previous health insurance experience
- Understanding of Third-Party Administrator (TPA) concepts
- Experience with medical and dental terminology, coding, and/or claims processing
- Strong organizational, problem-solving, and decision-making skills
Additional expectations:
- Ability to participate in virtual interviews using a computer with a functioning camera
- Comfortable working in a diverse, inclusive, and team-centric culture
- Must embody conviviality—a passion for bringing people together and creating meaningful moments
- Willingness to complete all pre-employment requirements:
- Internet speed test
- Background screening
- Drug screening
