Bilingual Patient Engagement Specialist, Temporary (Bilingual Spanish / EST)

Sprinter Health • Temp work • Remote (United States) • $22 / hour • 1d ago

Full-time /Remote

ABOUT US

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney.

We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our impact.

ABOUT THE ROLE

Because we are quickly expanding our operations as we build new partnerships across the healthcare spectrum, we are looking for an experienced, customer-centric Bilingual Patient Engagement Specialist (PES) to join our patient engagement team. You must speak Spanish fluently.

As a PES, you will be the first voice of Sprinter Health. You will introduce our company and our in-home, no cost health services to patients and encourage them to make an appointment. We are looking for someone with compassion and enthusiasm who can interest patients in a visit from one of our mobile phlebotomists (known as Sprinters).

This is a temporary position through Dec 31, 2025. Completion bonus provided.

RESPONSIBILITIES

Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns
Throughout the day you will utilize an auto-dialer tool that makes 120 to 150 outbound calls to patients every day
You will talk to about 70 to 80 patients and book an average of 14 appointments each day
You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
As different customer situations arise, you will escalate questions and concerns to other teams for additional support

REQUIRED QUALIFICATIONS

Fluency in Spanish (ability to speak, read, and write)
Residence in the eastern time zone
At least 2 years of high-volume outbound call center experience, including at least 1 year in the healthcare industry
Experience using electronic health record (EHR) systems and other healthcare software
Excellent communication skills to present and explain information to patients
Proven skill managing multiple channels of communication including phone, email, and chat
Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered service

PREFERRED QUALIFICATIONS

Experience with Five9
Experience with Zendesk
Experience using a Mac
Experience with Google Suite
Experience with Slack

SALARY & BENEFITS

$22/hour
2 weeks of training
medical, dental and vision premiums covered 100% for you and your dependents
401k plan with a match
flexible PTO
11 annual paid holidays
HSA contributions
life insurance, plus short and long-term disability coverage
annual learning stipend
generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
$10,000 lifetime max for infertility/fertility treatment

$22 - $22 an hour

The hourly range for this full-time position is $22hr + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed reflect the base salary only, and do not include equity or benefits.

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.

Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.

If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.