Member Care Agent
#1370
Multiple Locations
Compensation
$23/hr
Remote or Onsite
Fully Remote
Job Description
SUMMARY
iFIT’s vision is to create the world's most holistic health and fitness platform, integrating all elements of health - physical fitness, mental health, nutrition and active recovery - into a seamless interactive experience. We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey.
We are currently seeking an ambitious pace-setter to join our team as a Member Care Agent, remotely.
ROLE COMMITMENTS
Team members will answer incoming calls, chats & emails from those who have purchased our fitness products. Helping our members to resolve issues, answer questions, diagnosing and troubleshooting mechanical and technical situations. Support, assist, and train candidates on phone, system of record, software and products. Agents will be required to consistently maintain and manage to meet KPI,s. As well as maintaining attendance standards. Agents must pass training curriculum and knowledge based certification.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following:
- Agents will assist customers over the phone, through email and chat
- Agent will remain in contact with member to ensure issues are resolved focused on first contact resolution
- Must be able to meet scheduling demands of the job
- Performing other duties as requested
SUPERVISORY RESPONSIBILITIES
- No supervisory responsibilities
Desired Qualifications, Education, and/or Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- A High School diploma or equivalent
- Excellent people skills
- Excellent working knowledge of iFIT Products, Subscription, Parts, and Policies
- Working knowledge and troubleshooting ability
- Excellent attendance history
- Self-motivated and able to multitask
- Positive and professional attitude
- Grammar and Punctuation efficiency
- Excellent communication skills
- Requires knowledge of networking and internet savvy
- Detail oriented
- 40+ WPM
- Organized and must have excellent follow through
- Must be able to stay on task with minimal to moderate supervision
- Ability to adapt to change
- Ability to read and interpret documents such as: safety rules; operating instructions, maintenance instructions, exploded drawings and technical manuals. English and French are required languages.
- Authorized to work in the United States without sponsorship.
MATHEMATICAL SKILLS
- Agents need the ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Agents also need the ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY
- Agents must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Also the agents need the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
- As needed for position. May require a valid driver’s license.
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, and color vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At iFIT, we strive to give our employees a well-rounded work/life balance and a positive team culture by offering:
- The opportunity to work remotely-from wherever you are, or the ability to work in beautiful Cache Valley with access to an exceptional outdoor lifestyle, a university campus nearby, and the chance to test the fitness products we create.
- Free mental health resources for employees and dependents
- Career growth and guidance
- Discounts on iFIT Products
- FREE iFIT Membership
- Employee discounts through ADP-LifeMart
- Full benefits package (Medical, HSA, FSA, Dental, Vision and Life insurance)
- Paid maternity and paid paternity leave
- 401(k) with company match.
- A PTO policy that ensures you can find a happy work-to-life balance.
- Access to cutting-edge technology and hardware for work and fitness.
- Collaborative workspace and environment.
Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.
Although we can hire in the states listed below, not all positions are available in all locations. List of states we can hire in: AK, AL, AR, AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WY.
DISCLAIMER
Your employment at iFIT is "at-will". You and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at all. Nothing but an express written contract signed by you and a Vice President of this Company can modify this "employment at will" arrangement.
"We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, veteran status or any other characteristic protected by law."
