Description
Why You’ll Love This Role
At InnoSource, we believe in empowering our employees to succeed and grow. As a Bilingual Customer Service Representative, you’ll have the opportunity to:
- Make a Difference: Every day, you’ll be helping individuals and families navigate financial challenges, ensuring they receive the support they need.
- Grow with Us: We’re committed to your professional development. With comprehensive training and clear pathways for advancement, you’ll have the tools and opportunities to take your career to new heights.
- Enjoy Work-Life Balance: Enjoy working from home after day 1, with an 8am-5pm EST schedule.
Key Responsibilities
What You’ll Do
As a Bilingual Customer Service Representative , you’ll be the first point of contact for our customers, providing empathetic and efficient service. Your responsibilities will include:
- Connecting with Customers: Take inbound and outbound calls, answering questions, resolving issues, and guiding customers through the application process for various support programs.
- Managing Applications: Assist customers in completing their applications over the phone, reviewing their income documentation, and processing the necessary information to determine eligibility.
- Keeping Things Organized: Maintain and update customer files, ensuring all interactions and data are accurately recorded in our systems.
- Supporting the Team: Work closely with your colleagues and supervisors to ensure all tasks are completed efficiently and according to program guidelines.
Requirements
Education and Experience – Spanish Bilingual Customer Service Representative
Who We’re Looking For
- Customer-Focused: You have a passion for helping others and excel in delivering outstanding customer service.
- Tech-Savvy: You’re comfortable using Microsoft Windows and Office applications and can quickly learn new systems.
- Resilient: You handle difficult situations with grace and professionalism, always striving to provide the best possible outcome for the customer.
- Schedule: Must be able to work 8am-5pm EST.
- Bilingual: You have the ability to fluently speak, read, and write in both English and Spanish
Benefits & Pay
What’s in It for You
- Competitive Pay: Starting at $17.00 per hour.
- Excellent Benefits: Enjoy a comprehensive benefits package that includes health and life insurance, and dental reimbursement.
- Paid Training: Receive top-notch training in a hybrid format, setting you up for success in your new role.
- Career Advancement: We’re committed to your growth, with clear pathways to advance within the company aft converting full time to our client.
Join us in making a difference, one call at a time. Apply today to start your journey as a Customer Service Representative with InnoSource!
