Duties:
The Client Success Representative (“CSR”) is an integral member of Axiom’s Client Success (“CS”). The CSR is primarily responsible for maintaining client relationships. The CSR will maintain accounts in the Small Market range and assist members of the Sales department with accounts. The CSR will be accountable for overseeing professional, efficient completion of customer support functions at Axiom. The CSR will be accountable for utilizing strong written and verbal communication skills to provide exceptional customer service to all internal and external facing Axiom clients. Additionally, the CSR will have other duties and responsibilities as determined from time to time by the Client Success Team Lead.
Essential Functions:
The essential functions of the CSR are to:
- Provide support services to customers in a fast-paced environment.
- Assist Account Managers with management of accounts.
- Assist NCLs, Finance and IT Departments with inquiries regarding services, products, and technology.
- Oversee Small Market client accounts serving as a point of contact; build and maintain strong, long-lasting client relationships; establish consulting style relationships that provide additional resources and training.
- Collaborate across departments.
Qualifications:
The successful candidate should have a combination of demonstrated experience and education that is equivalent to 3 years with a focus on Customer Support or related fields.
Physical Requirements:
- Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach,
- Specific vision abilities required by this job include close vision requirements due to computer work,
- Light to moderate lifting is required,
- This is a remote position; however, regular, predictable attendance is required.
