Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are looking for a Practice Extend Clinical Administrative Coordinator as an addition to the Practice Extend Team. You will work alongside our Interdisciplinary Clinical Team to improve the health outcomes of the patients and providers we serve. The Practice Extend Clinical Administrative Coordinator is responsible for engaging high-risk patients for Comprehensive Medication Reviews with the Clinical Pharmacist, scheduling PCP appointments for patients on their behalf, assisting with administrative tasks, and communicating with provider offices regarding patient medical history and current needs.
In this position, you will be responsible for managing inbound and outbound calls in a timely manner. Your primary goal is to provide excellent customer service, schedule appointments, and ensure patient satisfaction.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am – 5pm with flexibility to work until 7pm (two days a week). It may be necessary, given the business need, to work occasional overtime.
We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.
If you are located in Arkansas, Louisiana, Tennessee, Illinois, Mississippi, Ohio, Indiana, Missouri or Kentucky, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
- Work with a Clinical Care Team to support patient and provider engagement
- Engage high-risk patients telephonically to schedule appointments with Clinical Care Team
- Utilize multiple technology systems and outreach to provider offices and/or pharmacies as needed to capture pertinent information for patient engagement
- Support patients by scheduling PCP appointments on their behalf
- Prepare patient cases in workflow management platform for Care Team patient engagement
- Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns and needs are addressed by provider offices
- Communicate with provider offices to problem-solve patient issues and/or facilitate communication between practice staff and Care Team
- Notify Care Team of relevant information gathered during calls to patient that may affect the patient’s disease state or medication regimen
- Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs
- Build rapport and establish trusted relationships with patients via daily outbound and inbound calls
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED
- Must be 18 years of age OR older
- 2+ years of Medical / Healthcare experience in a hospital, pharmacy, or physician’s office providing clinical or administrative assistance
- 2+ years of experience working with medical terminology
- 1+ years of experience managing high volume patient communication via phone
- Computer proficiency, to include data entry and utilizing Microsoft Office, Microsoft Outlook, and direct messaging applications (Microsoft Teams, Webex, etc.)
- Must be able to type and navigate a Windows-based environment simultaneously
- Bilingual fluency in English and Spanish
- Ability to work Monday – Friday, 08:00AM – 05:00PM, with flexibility to work until 07:00PM (two days a week)
Preferred Qualifications:
- Pharmacy Tech, Pharmacy Tech for Insurance Company, or Medical Assistant
- Managed Care Experience
Telecommuting Requirements:
- Reside within Arkansas, Louisiana, Tennessee, Illinois, Mississippi, Ohio, Indiana, Missouri, or Kentucky
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Demonstrates initiative, is a self-starter, and capable of working independently
- Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast-paced, dynamic environment
- Strong communication skills with patients, providers, and other healthcare professionals
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 – $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
