At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Inside SalesInsuranceProduct Advisor plays a key role in achieving departmental sales objectives by guiding individuals to the most suitable health insurance solutions. This high-performing sales position focuses on a balanced mix of inbound and outbound leads to drive sales and deliver an exceptional customer experience.
As one of the most experienced and effective licensed sales agents, the Product Advisor provides expert advice on individual health insurance plans and ancillary products. This role is essential in driving consistent sales performance, maximizing every sales opportunity, and enhancing the customer experience. Product Advisors are expected to quickly adapt to new lead sources and act as trusted experts in the health insurance space.
This position is full-time (40 hours per week) Monday – Saturday, with several shifts available. It may be necessary, given the business need, to work occasional overtime. Hours of operation are 8:00 a.m. to 10:00 p.m. Monday – Thursday. Friday hours of operation are 8:00 a.m. to 8:00 p.m. Saturday hours of operation are 9:00 a.m. to 5:30 p.m.
You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. If you currently reside near North Richland Hills, TX or Indianapolis, IN, you’ll enjoy the flexibility to work in office or telecommute*.
Primary Responsibilities:
- Handle customer inquiries regarding health and ancillary insurance products.
- Follow a proven sales and quality process to assist customers
- Be available to receive inbound phone calls
- Be available to receive inbound prescreened leads transfers
- Build trust and rapport through expert guidance and a customer-first approach
- Provide Quote and enrollment support to new customers
- Recommend the best plan that fits the customer’s needs
- Make outbound follow up calls to new and existing customers
- Consistently meet or exceed sales targets and performance metrics
- Data entry / update CRM with customer data
- Adhere to a daily schedule using IEX (Lunch, Breaks, etc.)
- Adhere to strict quality standards
What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- Health and Life license within state of residence or the ability to obtain within 30 days of hire. (This expense will be covered by the company)
- 1+ years of experience in analyzing and problem solving for customers
- Intermediate level of proficiency using computer and Windows PC applications including strong keyboard and navigation skills, and learning new computer programs
- Ability to become broadly licensed & certified across most US states
- Ability to become broadly appointed across multiple insurance carriers
- Ability to work regularly scheduled shifts within our hours of operation, including the training period and successfully complete the training program including demonstrating proficiency of all material
Preferred Qualifications:
- 1+ years sales experience with documented success
- Spanish Proficiency
Competencies and Best Practice for High Performers:
Demonstrates the ability to help customers understand their plan options
- Excellent communication skills
- Active listening
Demonstrates the ability to perform proficiently in a dynamic sales role
- Strong multitasking and adaptability
- Ability to pivot between duties on a daily basis
- Excellent system and product knowledge
- Ability to manage both inbound and outbound sales activities effectively
- Ability to excel individually as well as within a team environment
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $24.04 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
