Member Support Specialist I

Tinker Federal Credit Union • Full-time • Remote (United States) • $21.36 / hour • 9h ago

Job Description

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard.

Tinker Federal Credit Union’s Member Service Center has an immediate opening for a full-time Member Support Specialist I! This is an exciting opportunity to join the largest and best credit union in Oklahoma! We offer competitive pay, a robust benefits package, a “smart casual dress code” and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

What You’ll Do:

As a Member Support Specialist I, you’ll be the first point of contact for our members—handling 80–100+ calls per day to assist with a wide range of financial needs. This is a high-volume, high-energy role that requires empathy, focus, and a passion for helping people.

You will:

Assist members via phone and digital channels with non-cash transactions and account support
Provide accurate information about TFCU products and services
Guide members through digital banking tools and promote self-service options
Collaborate with supervisors to resolve complex or unique member issues

Schedule & Work Hours:

Department hours: 6:00 AM – 9:00 PM (Monday–Friday) and 8:00 AM – 5:00 PM (Saturday)
You’ll work an 8-hour shift with a 1-hour lunch and a 15-minute break
Potential weekday shifts include:
8:00 AM–5:00 PM, 8:30 AM–5:30 PM, 9:00 AM–6:00 PM, 10:00 AM–7:00 PM, 11:00 AM–8:00 PM, 12:00 PM–9:00 PM
You’ll also be required to work a 4-hour shift every other Saturday from 1:00 PM - 5:00 PM.
Final schedule will be determined at time of hire based on departmental needs and your availability

Salary:

Starting at $21.36/hour
Final rate based on experience and internal equity
This is a non-exempt (hourly) position

Education/Experience:

High school diploma or equivalent required
At least 2 years of related experience
Credit union or banking call center experience preferred
Bilingual English/Spanish candidates are strongly encouraged to apply!

Remote Work Opportunities:

After completing training—which may take up to 6 months depending on your experience and learning style—you’ll have the opportunity to work fully remote, as long as performance metrics are met.
You must reside inOklahoma to be eligible for remote work and to attend occasional in-person departmental meetings.

All necessary computer equipment will be provided to support your remote work setup.

Certificates, Licenses, Registrations:

Incumbent Bonding REQUIRED by TFCU’s chosen authority.
Complete communications and regulations training.
CCR I Capstone completed for that level.

Keys to Success:

To thrive in this role, you’ll need:

A passion for providing courteous, professional service in a call center environment
Strong communication and problem-solving skills
Critical thinking and the ability to resolve account issues independently
Comfort with digital tools, Microsoft Office, and basic office equipment
Basic math skills and knowledge of federal/state financial regulations
Ability to use a TDD (telephone device for the hearing-impaired)

Ready to join a team that makes a difference every day?

Apply now and help us deliver the exceptional service our members deserve.

Tinker Federal Credit Union is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. We celebrate the unique differences of our employees, and welcome people of all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, sex, age, marital status veteran status, disability status, pregnancy status, parental status, political affiliation, or any other status protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at careers@tinkerfcu.org.