At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.
As our Communication Specialist, you will capture highly sensitive information via inbound calls pertaining to confidential workplace concerns, unethical issues, and violations. This enables our customers around the world to gain insight on how they can protect their employees and improve their work environments while minimizing organizational risk. The nature of these reports may involve stressful situations or topics that could be personally offensive.
As a member of our Contact Center team, you will support our flagship product for Hotline & Incident Management services by creating an exceptional customer experience. You will work with an amazing group of people committed to your success and growth and your contributions will directly impact our organizational goals!
With many of our team members fluent in languages beyond English, our Bilingual Customer Service Agents have a shared commitment to provide outstanding service that wows our customers and directly influences our outstanding customer retention rate.
What you’ll get:
- Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.
- Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
- Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
- Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.
- An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.
- Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.
What you'll do:
- Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters
- Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met
- Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details
- Hold all reports in strict confidence, both internally and externally
- Assist with special projects and other departmental responsibilities as assigned
- Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time
What you'll need:
- Outstanding customer service skills with strong customer and results orientation
- The ability to demonstrate emotional resilience. Remaining calm and composed when processing difficult information in distressing situations
- A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload
- Minimum typing speed of 35 WPM
- The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail
- Experience using MS Office and the ability to easily navigate proprietary software applications
- An openness to change with the ability to adapt to evolving business needs
- Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust
Our side of the deal:
We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.
- Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.
- The starting pay for this role is $15.50 per hour. The starting pay for the Bilingual role is $17.50 per hour.
- Pay progression based on your performance.
We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.
We’re an equal opportunity employer, including all disability and veteran status.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
