At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
- Manage general inquiries, track appointments, remind patients of appointments, refer calls to the nursing team, and follow all processes and procedures while demonstrating sensitivity to issues
- Schedules, confirm and reschedule appointments and services for patients and/or clients.
- Collect appropriate data and document all call information according to procedure
- Assist caller effectively and efficiently to resolve issues
- Assessing patients’ eligibility for continuum of care defined by client’s intake process or post discharge process.
- Research required information using available resources
- Make multiple outbound calls per shift to patients while following a scripted questionnaire
- Route calls to the appropriate resources
- Meet key performance goals including call handling metrics, quality performance, and attendance
- Follow the plan of care for each patient on a per-case basis as set forth by the staff nurse
- Decide when the caller needs to be transferred to a nurse for clinical inquiries
- Manage a list of physicians accepting patients and assist in acquiring appointments for patients
- Make follow-up calls to determine if the patient kept appointments scheduled with a physician
- Assist hospital systems with keeping referrals within said hospital system
- All other duties as assigned
Who/What we are looking for:
- You have a High School Diploma or equivalent required
- You have Medical office administration experience preferred
- You have two years of patient care coordination or a patient scheduling role preferred.
- You have previous experience in a healthcare environment preferred
- EMR Experience a plus
- Medical Assistant Certification preferred
- Thrives working in fast based, changing, and growth-oriented environment
- Ability to quickly learn new processes and workflows
- Ability to listen to the caller while entering data and documenting information accurately
- Strong communication skills, oral and written, with the ability to build relationships and gain trust in a call center environment
- Great active listening skills
- Patient and empathetic attitude
- Excellent interpersonal skills
- Computer literate with attention to detail and the ability to learn new software applications and methods of engagement
- Problem-solving abilities
- Excellent customer service skills
- Bilingual is a plus, but not required
