Job Description
CareCar is a healthcare transportation broker looking for someone to schedule and coordinate non-emergency transportation rides for health plan members. We have a people-centric culture focused on supporting access to care and quality service. We are looking for someone who shares our passion for great experiences.
Bilingual Spanish/English Available
Bilingual Mandarin/English Available
The role available includes the following responsibilities:
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our service inside and out so that you can answer questions.
• Coordinate trips for Medicare members
• Ensure patients are picked up and dropped off in a timely manner
• Give Active Trip Updates
• Change or Cancel current reservations
• Answer general Customer Service questions and transfer to the appropriate department when required
• Confirm Trip Details for Future Trips'
• Maintain Privacy under HIPAA Guidelines
• Maintain and improves quality results by adhering to standard and guidelines; recommending improved procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
Must have a space to work from home with a computer and internet connection(ethernet).
Previous experience in healthcare and/or transportation logistics highly preferred.
Available Shifts
7:30am-4:30pm PST
9:30am-6pm PST
Customer Service Agent Skills and Qualifications: Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking
COVID-19 precautions
- Remote interview process
- Personal protective equipment provided or required
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place
