DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1,200+ Team members across more than 30 locations. When you join the DISA Team, you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year.
DISA is proud to be a “Top Workplaces” award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Position Summary:
As a Public Records Specialist you will be responsible for analyzing background histories located through various public record sources. You will learn this role through a combination of trainer facilitated learning and hands on experience. The procedures we follow to deliver complete and compliant report can change occasionally with updates to compliance law and regulation updates in various jurisdictions (Federal, State, Local). In this position you will report to the department Supervisor/Team Lead.
Essential functions, responsibilities:
- Conducting internet-based research to complete various records checks used in background reports primarily based in readily available public records.
- Processing items such as but not limited to civil and criminal searches, sex offender searches, motor vehicle record searches, medical sanctions, etc.
- Organizing and meeting expected assigned work targets to be completed in priority order, within an assigned time frame.
- Communicating with Vendors and Government Agencies to obtain needed information to ensure accurate results are reported to Clients.
- Monitoring pending work levels to ensure timely completion of Client background reports.
- Leverage multiple public data research sites and processing of applications both internal and external to meet or exceed expected daily production targets.
- Providing internal notes and client updates as work progresses through the daily workflow queue.
- Maintain Strict Quality Standards.
- Ensure client guidelines are followed.
- Contributing to the team effort by accomplishing additional related tasks as needed.
- Other duties as assigned.
Key Skills & Experience:
- High School diploma or equivalent.
- Data entry, records entry, investigative service, medical billing, insurance claims processing, investigative research, law enforcement, internet research experience preferred.
- High level of proficiency in MS Office programs.
- Strict attendance for scheduled work shifts is an essential function of the job along with the ability to flex OT as needed with little to no notice to address inventory levels within production.
- Problem solver with a drive to utilize resources such as training documents and process guides to resolves issues.
- Ability to meet quality targets set by the organization.
Training Schedule: Monday-Friday 8:00 am – 5:00 pm CST
Work Schedule (Post Schedule): Monday-Friday 7:00 am – 5:00 pm CST
Physical Requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job in an office environment, the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.
Employee must occasionally lift up to twenty - five (25) pounds. Specific vision abilities required by the job includes: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The pay range for this position is listed below. Your actual pay rate will vary based on: Geography, Skill-Set and applicable Local and State Pay Practices. Any questions, please contact our DISA Recruiting Team at Recruitment.Recruitment@disa.com.
Job Pay Range
$ 16 - $17 / hr
EOE/M/F/Vet/Disability
