Job Summary
Compensation: Starting at $55,000-$60,000 annualized
Who we are:
The WebstaurantStore is the leading e-commerce website to meet the purchasing needs of food service professionals worldwide. WebstaurantStore, a Clark Associates company, is looking for proactive, detail-oriented candidates to join our growing company as a Logistics Specialist on our Outbound Transportation Team within our Logistics Department. The Logistics Specialist role focuses on finding creative solutions for our day-to-day needs along with process improvement to keep up with our rapid growth. Since 2020, The WebstaurantStore has doubled in size! This role plays a key part in growing our business to support our customers to run their businesses more efficiently and profitably.
Remote Work Qualifications
- Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
- Access to a home router and modem.
- A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
- A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
- The desire and ability to work and communicate with other team members via chat, webcam, etc.
- Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).
Responsibilities
As a Logistics Specialist you will:
- Make and execute decisions regarding the delivery needs of customer orders
- Manage relationships with transportation providers, vendors, Customer Service, and others to provide the best shipping experience for our customers
- Proactively problem-solve and communicate with appropriate departments when transportation or customer service issues arise
- Follow up on order and shipping errors to ensure accuracy and customer satisfaction
- Monitor key department metrics, including profitability, to identify opportunities for team improvement
- Collaborate with other stakeholders to ensure fast processing of orders
- Evaluate current processes and suggest any appropriate improvements or strategic solutions to increase efficiency and better the customer experience
- Ensure the smooth functionality of internal tools and systems to reduce friction in the outbound shipping process
- Other tasks as assigned
Physical Requirements
- Work is performed while sitting/standing and interfacing with a personal computer.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires occasional bending, squatting, crawling, climbing, and reaching.
- Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.
Qualifications
Experience
- Past industry experience is helpful but not required for this role.
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits
We are looking for driven, motivated candidates who are:
- Innovators who can share past examples of implementing process improvements that created time or cost savings in various settings
- Able to think like an entrepreneur, challenging the status quo and having a drive for process improvement
- Able to work autonomously to take initiative and ownership of complex problems to find creative solutions
- Able to leverage data to support proposed solutions
- Adept at communicating effectively with diverse audiences
- Detail oriented
- Able to prioritize and balance multiple responsibilities
- Able to balance desired business and customer outcomes
- Team players who bring their unique perspective to enhance our inclusive culture
- Able to flourish in a fast-paced, changing environment
- Computer literate
