Description of Job:
- The Client Relations Coordinator is responsible for taking inbound phone calls from potential customers, answering their questions, and scheduling in-home design consultations with our sales team if the customer requests an appointment. This role involves coordinating daily schedules, ensuring efficient time management, and maintaining clear communication with both clients and internal teams. The ideal candidate is highly organized, detail-oriented, and can balance multiple priorities while delivering a seamless scheduling experience.
Values / Mission
- Honesty: We are always truthful, transparent, and authentic – even when it's hard.
- Positivity: We assume positive intent and bring respectful, positive energy to our interactions with others.
- Generosity: We bring an abundance mindset and seek a win/win for everyone.
- Continuous Improvement: Never stop seeking and implementing better ways of doing things
- Passion: We are genuinely engaged and focused on fulfilling our five-star promise.
Major Job Duties/ Responsibilities of Job
- Scheduling & Calendar Management:
- Take incoming calls and schedule installations, service appointments, and design consultations based on market availability and team capacity.
- Maintain and update appointment records in the scheduling system (NetSuite or other platforms).
- Make outbound calls to follow up on web form inquiries from clients seeking consultations.
- Manage other lead sources via chat, email, and many others.
- Client & Team Communication:
- Communicate with clients, installers, and designers to confirm, reschedule, or adjust appointments as needed.
- Provide exceptional customer service by ensuring clients are well-informed about their appointments.
- Assist field teams by addressing scheduling conflicts or last-minute changes efficiently.
- Administrative & Support Tasks:
- Maintain and manage scheduling records, reports, and relevant documentation.
- Collaborate with Customer Service, Operations, and Field Teams to support scheduling needs.
- Contribute to process improvements to enhance scheduling efficiency.
Skill Sets needed
- Friendly and positive demeanor.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Meticulous attention to detail.
- Consistently deliver a 5-star experience.
- Proficient with new technology.
- Ability to prioritize tasks and handle scheduling adjustments with ease.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
Stoneside LLC participates in E-Verify
Compensation::
- $22.00 per hour plus additional weekend pay based on schedule.
Benefits
- 401(k) matching
- Dental Insurance
- Health insurance
- Paid time off
- Vision insurance
Work Arrangement
