Work from Home
JOB OVERVIEW:
This position is responsible for processing Medical Equipment Orders that are sent in by the Medical Sales Consultants. These orders are processed by an Equipment Coordinator because of the special criteria such as (special cost, staging the equipment in a center, or needing special shipping requirements such as lift gate, inside delivery, set up).
KEY RESPONSIBILITIES:
60%
Are responsible for processing Medical Equipment Orders from the Sales Consultants. A Purchase Agreement is received from the Sales Rep with all required information to process the order.
• The Equipment Coordinator must analyze and determine method of procurement using available inventory in an equipment warehouse or to create a supplier purchase order to complete the order for shipment.
• Review account credit status to confirm the order may be entered and approved by the credit department.
• Procures product to complete the customer’s orders by processing purchase orders with vendors, ordering from or distribution centers and reserving inventory in equipment centers.
• Prioritizing and meeting delivery request by communicating with sales suppliers and equipment warehouses for delivery of equipment orders.
• Handle post order delivery request including replacement orders, credits and rebill of invoices.
• Reviews product to validate items can be placed with the equipment team and to confirm customer is licensed to accept product on equipment orders.
20%
Receives a high volume of requests from Fields Sales Consultants via ACD system, e-mail or fax requesting specific equipment products and to check order status
10%
Reviews all equipment back orders utilizing appropriate reports (open PO’s and open Order report)..
5%
Efficiently solve problems related to equipment orders and commutates with our Credit Department, Accounts Payable and Commission teams.
5%
Handles item inquiries, including questions, concerns and searches of products and order status.
SPECIFIC KNOWLEDGE & SKILLS:
· Good telephone etiquette.
· Ability to learn applicable computer systems.
· Purchasing and parts ordering.
GENERAL SKILLS & COMPETENCIES:
- Very good time management skills and the ability to prioritize work and meet deadlines
- Very good attention to detail and accuracy
- Customer service oriented and ability to work with complex issues
- Ability to plan and arrange activities
- Very good interpersonal communication skills
- Very good written and verbal communication skills
- Ability to maintain confidential and highly sensitive information
- Ability to work in a team environment
- Ability to multi-task
· Establish productive working relationships at multiple levels within the organization
WORK EXPERIENCE:
Typically 2 or more years of related experience.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
