Account Review Specialist I

Americollect • Full-time • Remote (United States) • 2h ago

Description

The Account Review Specialist I supports the operations of Americollect’s Collections contact center by performing research to gather account information, investigating troubled accounts, and contacting patients to resolve non-routine matters. This individual is committed to making impactful contributions and building trusting relationships in a culture founded in teamwork.

Requirements

Serving Patients & Clients:

Responds to the patients of Americollect’s clients via email and webchat to collect payments for medical expenses. Offers solutions and negotiates repayment terms that balance the needs of the client, patient, and business.
Resolves accounts disputed by patients contacting patients, clarifying account information, and responding appropriately to questions or concerns.
Collects demographic and other relevant information from patients, making appropriate documentation in internal technology platforms. Leverages internal technology platforms and other web-based tools to research and resolve patient questions or concerns.
Leverages internal and external resources to investigate patient accounts, identifying responsible parties, associated accounts, and other relevant information that ensures the accuracy of Americollect’s records.
Responds to returned mail notices by identifying alternative addresses for the patient and sending follow up communications.
Collaborates with the Collections contact center to identify Americollect’s inventory of accounts belonging to deceased patients. Researches opportunities to continue collection efforts, such as contacting a living responsible party.
Prepares and files probate claims for patient accounts with deceased estates.
Receives notifications and documentation for accounts with Chapter 7 & 13 bankruptcy proceedings, ensuring Americollect’s compliance with industry laws and regulations.

Supporting Americollect’s Collections Contact Center:

Identifies opportunities to streamline, optimize, or troubleshoot departmental functions.
Receives and distributes incoming faxes throughout the organization.

Other:

Meets the key performance indicators and expectations established for the position.
Performs all duties above with the highest integrity and confidentiality.
Pursues available professional development to support team and organizational goals, leveraging reputable resources to grow skills, knowledge, and abilities. Completes assigned training and learning plans, including those that fulfill industry compliance requirements.
All other duties as assigned.

Required Education:

High School Diploma / GED (Completed or Actively Enrolled)

Experience:

1+ year(s) of experience in a customer service capacity preferred
1+ year(s) of experience multi-tasking, specifically in performing data entry and web-based research simultaneously preferred
1+ year(s) of experience contributing to a team culture of learning and growth preferred

Knowledge: