Bilingual Customer Service Representative (48115)

Harte Hanks • Full-time • Remote (United States) • 2h ago

Are you looking for a remote role that can utilize your customer service skills to your maximum potential? Do people often come to you when they need assistance or guidance online? Are you comfortable multitasking in fast-paced environments? If you answered yes to any of these questions, you may be ready to become a #Hartemate!

ADP Inbound service representatives provide remote support to individuals who may need assistance with their payroll services. You will enjoy this role if you are able to think quickly and multitask while paying special attention to customer detail.

What’s in it for You?

100% Remote Work
Equipment will be provided: Laptop, second monitor, headset, mouse, keyboard
Growth opportunities
Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement just to name a few
Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up

What You Will Do

Handle ADP customer service and technical support product related inquiries via phone, chat, and email in multiple languages
Ask probing questions and use critical thinking to determine next steps with empathy and patience
Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps (including routing to the proper queue)
Follow proper and professional escalation procedures

What You Bring

Ability to type quickly and accurately
Ability to handle high chat and call volumes
Strong customer service and de-escalation skills
Strong attention to detail
Analytical thinking and problem-solving
Ability to navigate multiple windows and applications to provide accurate information to end user
Ability to work flexible shifts based on business needs
Prior CRM experience

What You Will Need

Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA
Must pass all assessments, background, and drug screening
High school diploma or equivalent
Ability to communicate through verbal and written English and Quebecois fluently

Measurements of Your Success

Agents are held to but not limited to metrics such as
Call Answer Time
Attendance
(QA) Quality Scores

Who We Are

Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.