Summary
Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.
We are seeking dependable Call Center agents who genuinely care about helping others and will act with compassion every day
Within a high volume setting, provides support functions to the clinical team by managing provider schedules, message taking, patient relations and problem solving via phone and on line platforms
After training is completed, position may become remote/remote hybrid or fully on site at our Raynham, MA Call Center
The SMG Call Center is a team who reflect the core values of Signature Healthcare/Signature Medical Group. SMG will provide consistent and structured training to those who bring a strong work ethic and willingness to serve our community with empathy and compassion
Command of verbal and written communication ~ English
Second language is a plus, but not required
Willingness to listen to understand the needs of each caller
Knowledge of medical terminology
Computer skills
Insurance Eligibility
Ability to quickly build rapport with patients
Strong attention to detail in documenting patient information
