Position Summary
Position Summary
Customer Service Representatives resolve incoming calls, make outgoing calls, follow through on emails, and update claims, along with various other daily tasks.
This position requires an individual with a background in medical billing and extensive computer knowledge including Athena, Outlook, Excel, Word, and numerous payer websites.
Other requirements include the ability to work independently or as part of a team, work with minimum supervision, take initiative, multitask, ability to follow through, meet deadlines, productivity standards and department goals. This position emphasizes organizational skills, problem solving abilities, attention to detail, and follow through.
Core values
We have compassion for others and it shows in what we do.
We support a culture of learning.
We honor our legacy by embracing ownership and individual opportunity.
We are leaders in the markets we serve.
We promote health and wellbeing.
We are driven to do the right thing.
Essential Duties and Responsibilities
Essential Duties and Responsibilities
- Provide positive and professional customer service to our patients, clinics, staff, insurance companies, vendors, salespersons, etc.
- Answer incoming calls and help resolve all questions and concerns
- Checks and returns all voicemails and email correspondence daily
- Maintains our Employer database by managing an abundant amount of ever-changing information related to payer rules, regulations, reimbursement, and authorizations
- Review accounts and insurance EOBs to ensure correct processing and payment posting
- Assists with other duties as assigned
Qualifications
Qualifications
- High School diploma or equivalent required
- Basic proficiency with MS Office products including Word, Excel, and Outlook
- Experience with Microsoft software including Word, Excel, and Outlook
- Athena experience preferred
- Prior medical office or customer service experience preferred
Required Knowledge/Skills/Abilitiesills/Abilities
- Communication
- Requires ability to communicate effectively in English both verbally and in writing
- Ability to follow appropriate communications channels
- Team Building/Interpersonal Skills
- Demonstrates competency by maintaining positive, collaborative, and constructive interpersonal relationships. Understands and practices the principles of effective teamwork.
- Demonstrates high ethical standards, good judgment, and confidentiality
- Work Prioritization/Flexibility/Adaptability
- Demonstrates ability to prioritize work assignments and meet productivity and quality standards
- Adapts easily to changes in work assignments and environment,
- Ability and willingness to assume additional responsibility and learn new procedures
- Effective organizational and analytical skills
- Computer/Office Skills
- Ability to use standard office equipment including personal computers, telephones, copiers and fax machines.
- Intermediate proficiency with MS Office products including Word, Excel and Outlook required.
- Proficient keyboarding skills required, e.g., typing and alpha numeric data entry
- Knowledge of medical terminology
- Compose and edit correspondence
Physical Demands and Work Environment
- Prolonged periods sitting at a desk and working on a computer
- Hearing and speaking to exchange information in person and on the telephone
- Must be able to access and navigate the office space
- Must be able to lift 15 pounds at a time
Job Details
Job Family
Central Billing
Pay Type
Hourly
Hiring Min Rate
16 USD
Hiring Max Rate
18 USD
