- Client Consulting & Support
- 35994
- $57,000 - $111,000
- Fully Remote Worker
Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
A Client Relations Representative serves as the primary client contact (internally and externally), and is accountable for the quality of the client experience. They are responsible to review, and adjust as necessary all client visible outputs. (Including but not limited to billing reports, emails, letters, COBRA reports, and special project outputs). It is very meaningful that the Client Relations Representative develop and maintain productive client relationships. The Client Relations Representative is responsible for building and maintaining effective carrier relationships in order to implement GBSA services, negotiate administrative changes, and discuss contract agreements.
Position Details:
- Pay: Starting at $65K/yr - depending on experience
- Hours: M-F 8am - 5pm PST
- This is a fully remote role in PST.
- Gallagher will provide any equipment needed as long as you have a high speed internet connection.
How you'll make an impact
- Serve as primary client contact (internally and externally), accountable for the quality of the client experience.
- Develop and maintain productive client and carrier relationships.
- Serve as Producer contact post sale of all GBS Administrators’ services.
- Responsible for project managing implementation of all sold and renewing business.
- Ability to drive to client sites for installation of new services with TPA Clients or re-installs when clients hire new contacts.
- Review, research, and adjust as vital all client transparent outputs. (Including but not limited to billing reports, emails, letters, COBRA reports, benefit specialist issues, and special project outputs).
- Connect with clients and brokers to resolve client concerns or address barriers to accomplishing TPA deliverables (including but not limited to collection efforts, and missing data elements).
- Provide accurate and timely support for client specific projects and ad-hoc reports as assigned by the TPA Supervisor.
- Identify system or procedural errors that adversely impact the clients and resolve.
- Written communication with carriers and participants.
- Provide timely quality review of implementations, both new and renewing clients, prior to release to other specialties.
- Maintain client service documentation, including bible information sheets or their equivalent, and communicate service standards to the team.
- Coordinate with IT, Broker, & Client to make sure renewal eligibility data is loaded at carriers in time to meet client ID card delivery expectations.
- Maintain GBS Administrators Administrative Services Agreements.
- Build communication materials for client distribution.
- Serve as Benefits Specialist for Out of Area clients not currently serviced by the local GBS HelpLine.
About You
Required:
- 3 years customer service
- Experience managing clients
Preferred:
- Prior benefits administration experience.
- Comfortable with sophisticated Excel formulas, pivot tables, and the ability to easily compare data.
- Ability to handle changing deadlines and manage re-prioritization.
