About PartsSource
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Cables & Sensors, a valued member of the PartsSource family, is a rapidly expanding, technology-driven company dedicated to providing essential patient monitor accessories to the medical industry. We leverage a highly efficient, distributed workforce, empowering our team to work remotely and manage their time effectively.
Summary/Objective
Do you thrive on transforming customer interactions into exceptional experiences? We're building a customer support team that redefines industry standards, and we're looking for individuals who are ready to go above and beyond. As a key member of our team, you'll:
- Proactively address customer needs: Anticipate challenges and provide swift, effective solutions.
- Cultivate lasting relationships: Build rapport and ensure every interaction leaves a positive impression.
- Champion customer satisfaction: Drive continuous improvement by actively seeking and acting on customer feedback.
- Become a product expert: Master our product knowledge to provide accurate and insightful support.
If you're passionate about delivering service that significantly exceeds expectations and are ready to be a vital part of our customer-centric culture, apply now.
Essential Competencies:
- Customer Experience Excellence: Consistently delivers exceptional service and builds positive customer relationships.
- Problem-Solving & Decision-Making: Effectively analyzes issues, resolves customer concerns, and makes sound decisions independently or by escalating appropriately.
- Time Management & Prioritization: Efficiently manages time and prioritizes tasks to maximize productivity and meet deadlines.
- Multitasking & Stress Management: Maintains composure and accuracy while handling multiple communication channels (phone, email, chat) and managing high-pressure situations.
- Communication Proficiency: Demonstrates clear, concise, and professional communication, both verbally and in writing, with meticulous attention to grammar and spelling.
- Remote Team Collaboration: Works effectively as part of a remote team, fostering a positive and supportive environment.
- Technical Aptitude: Proficiently utilizes online tools, desktop software, and mobile applications.
- Adherence to Procedures: Accurately follows established standard operating procedures.
- Judgment & Escalation: Demonstrates sound judgment in determining when to resolve issues independently and when to seek supervisory assistance.
Work Environment
As a fully remote team member, you'll be provided with all the necessary technology and equipment. We require a dedicated, quiet home office space with a reliable, wired internet connection to uphold our professional standards. Minimizing background noise is essential for maintaining a professional phone presence.
This is a full-time position with immediate availability. The standard work schedule is Monday through Friday, 9:30 AM to 5:30 PM Eastern Standard Time (EST), with a one-hour lunch break.
Required Skills and Experience:
- Proven customer service experience (preferred).
- Exceptional multitasking abilities.
- Demonstrated attention to detail.
- Proficiency in computer skills, including online tools and G Suite (preferred).
- Strong written communication skills, including excellent grammar and typing accuracy.
- Excellent time management and self-direction.
Benefits & Perks
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.
In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.
- Read more about us here:
- PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
- PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023
- WSJ: Bain Capital Private Equity Scoops Up PartsSource
- PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List
PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.
Legal authorization to work in the U.S. is required.
