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Notice to Applicants: We value your privacy and security. At GoCo, we do not request any Personally Identifiable Information (PII), such as Social Security numbers or bank details, during our application process. Applicants are encouraged to apply directly from our certified, secured careers page: https://www.goco.io/careers#open-positions.
Our mission at GoCo is to help small businesses spend less time on manual, HR tasks, so they can focus on growing happier, more productive teams. Backed by notable investors such as Salesforce Ventures and named one of the best places to work in Houston, we’re a close-knit team driven by honesty, hard work, fun and creativity. At GoCo every team member has a big impact on our business, and on the world!
About this role:
As a Payroll Specialist, you will take full ownership of client payroll implementations, ensuring timeliness and high client satisfaction throughout the process. Your responsibilities will include maintaining data integrity by performing data entry, validation, and reconciliation across various payroll frequencies. You will conduct quality audits to verify accuracy in employee taxes, deductions, and earnings, and engage actively with clients to understand their unique payroll needs, enhancing client retention. Additionally, you will provide comprehensive training sessions on our platform, serve as the first point of contact for payroll-related issues, and offer clear guidance and effective solutions to ensure a seamless payroll process. You will also collaborate closely with payroll partners and internal teams to maintain cohesive service experiences and drive process improvements.
What will I be doing?
- Take full ownership of client payroll implementations, including overall timeliness and client satisfaction.
- Maintain data integrity throughout the implementation process: perform data entry, validation, and reconciliation tasks across various payroll frequencies (Monthly, Semi-monthly, Bi-weekly, Weekly).
- Conduct quality audits to ensure accuracy in employee taxes, deductions, and earnings.
- Engage actively with clients to understand their unique payroll needs and challenges, ensuring a high level of satisfaction that supports client retention.
- Provide comprehensive training sessions to ensure clients are proficient in end-to-end payroll processing on our platform, directly contributing to their ongoing success and retention.
- Serve as the first point of contact for any payroll-related difficulties experienced by clients.
- Provide clear guidance and effective solutions, ensuring a seamless payroll process.
- Support in rectifying payroll errors and handle various ad-hoc tasks to effectively address and resolve client concerns in a timely manner.
- Help identify, create, and update educational materials such as help articles and tutorial videos to assist clients.
- Work closely with payroll partners and maintain open lines of communication to ensure cohesive service experiences.
- Partner with internal teams for process improvements and to ensure all client needs are met efficiently.
Necessary Skills, Experience & Education
- Minimum of 1 year experience in client services, support, or training, particularly with payroll software or technology products.
- Strong time management and prioritization skills, capable of managing multiple tasks such as payroll implementations and client issues simultaneously.
- Aptitude for diagnosing and resolving software issues, with a customer-centric approach.
- Comfortable interacting collaboratively with employees and external vendors.
- Maintains a high level of confidentiality, professionalism, and integrity.
- Quick learner, able to thrive in a fast-paced environment.
- Basic understanding of payroll compliance, human resources, benefits, and/or software, considered a significant advantage.
- Excellent verbal and written communication skills.
- Ability to work autonomously and independently.
- Positive attitude and self-motivated, with a strong sense of teamwork.
Benefits and Perks
- Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more
- Equity/Stock options
- Flexible paid time off
- Paid parental leave
More reading, for your leisure
A normal work day at GoCo hardly feels like work at all. We love to push the limits utilizing the latest modern tech and take pride in delivering to our users a platform that is delightful, intuitive and beautiful. Personal learning and growth is also a key ingredient to GoCo’s culture. Managers act as mentors helping guide each team member in achieving their goals. If you’re a passionate, hard-working person wanting to make a big impact in their workplace, then we’d be delighted to work with you!
You can learn more about our culture, mission, and perks here: https://www.goco.io/careers/
If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.
