The Associate Practice Support Specialist role will remotely support field practices by providing proactive task support. This role will work primarily out of Salesforce and via the phone and email channels. This role will support entry level administrative tasks and outbound calls to members and prospects.
Job Duties and Responsibilities
- Navigates multiple systems to create and combine documents for appointment preps
- Make outbound calls and remotely check voicemails with professionalism
- Receive inbound calls from members
- Has a predefined list of tasks that need to be completed on a daily basis
- Run predefined salesforce reports
- Support other well-defined tasks as needed
Required Job Qualifications
- High school diploma/GED required
- 1-2 years customer service or phone channel experience
- Ability to quickly navigate multiple systems with accuracy
- Financial service industry experience a plus
- Strong verbal and phone skills required
- Experience with business tools (e.g.Microsoft Word, Excel, Adobe and Salesforce)
- Ability to maintain integrity of sensitive/confidential information
- Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Polished phone demeanor, tone and etiquette are required
- Flexibility to work a schedule based on business needs. Schedules do not typically fluctuate; however, there are times where it may change.
- Has a passion to serve others. Ability to establish rapport, build relationships and loyalty with external and internal customers as well as coworkers.
Other Critical Factors
- Attention to detail
- Positive attitude and willingness to grow
- Comfortable with change
Pay Transparency
Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $16.77 - $22.68 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
