Description
WHAT YOU’LL DO
- Service and team orientation - Customer service is our top priority!
- Provide high quality data processing service to all customers with time specific deliverables
- Daily data retrieval and processing of data for customers
- Properly identify and resolve data related problems to include out-of-balance bank statements, invalid data mappings, and ensuring delivery of complete data
- Communicate data issues to relevant parties: customer, team lead, or bank representatives
- Escalate customer/technical issues and follow them through when processes fail
- Individual and team based approaches are essential for the daily file delivery schedules to our customers
WHO YOU ARE
- You are customer focused
- You have working knowledge of MS Windows Office Suite, i.e.. Outlook, Excel, Word
- Additional knowledge is a plus in the areas of: Access, FTP (SFTP/FTP/FTPs), PGP, programming/scripting concepts, PowerShell
- Basic knowledge and understanding of bank and other financial data is required
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Effective Communication - This position will interact with our customers for issue resolution
- Moderate Problem Solving - Identify data problems and reviewing related information to develop and evaluate options and resolve issues
- Time Management - Ability to manage your time to meet multiple daily delivery schedules
- Attention to Detail - This job requires a detailed approach to completing work tasks and ten-key entry
WHAT WE OFFER
- Open Time Off
- Bank Holidays Off
- Hybrid and remote work options
- Comprehensive healthcare and wellness programs
- 100% company-paid volunteer time
- 401k with a company match
- Pet Insurance
- Tuition/Continuing Education reimbursement program
At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to recruiting@trintech.com and we will work with you to accommodate your needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Trintech Inc., is a participant in the federal E-Verify program. This program allows employees to confirm the eligibility of their employees to work in the United States through an electronic verification process.
As required by law, we will verify the identity and employment eligibility of all persons hired to work at Trintech. For more information about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov
