Customer Success Specialist

eBacon • Full-time • Remote (United States) • $65k - $75k / year • 3w ago

Customer Success Specialist

$65K - $75K | Full-time | Remote

At eBacon, we're cooking up something special in the construction industry! We're a software company that focuses on certified payroll and fringe benefit management, combining time tracking, payroll, and certified reporting into one solution that helps contractors and subcontractors avoid risk and become more profitable.

With our advanced in-house development team, we're not just serving up standard solutions, we're rapidly responding to market needs with unique products that solve real-world problems. And now, we're looking for a strong Customer Success Specialist to act as the point of contact with our existing clients, putting together user training, answering technical questions, and tailoring the best solutions for each client’s needs. Do you have proven customer service and strong communication skills? Read on - this may be the place for you!

Key Responsibilities:

Provide responsive technical support and troubleshooting for our web-based software
Perform regular client check-ins to assess software utilization and recommend optimal solutions for specific business needs
Conduct engaging virtual one-on-one training sessions for clients

What We’re Looking For:

2+ years of technical support experience with web-based software applications
Proven track record in B2B account management with a commitment to exceptional client service
Excellent verbal and written communication skills for explaining complex technical concepts
Strong time management abilities for balancing multiple client priorities
Experience creating concise technical documentation that enhances user success
Advanced Excel Skills (VLOOKUP, Pivot Tables)

Preferred Skills:

SQL would be amazing, but we can teach you!
Experience with Certified payroll (Davis-Bacon and/or State Prevailing payroll) is a huge plus.

Must be legally authorized to work in the United States without the need for employer sponsorship.

Who are we?

eBacon is a financial technology software company located in Phoenix, Arizona. We create a lot of innovative financial solutions for the business world, with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house, so we’re always creating cool, new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting.

We also have excellent benefits, including competitive pay, plenty of PTO, health care, 401K matching, and fun employee outings. The work we do is serious, and we work hard and take great pride in the help we give our clients, but we also don’t take ourselves too seriously. I mean, we do have a bacon strip mascot.

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