Call Center Representative

Assembly Health • Full-time • Remote (United States) • $16 - $20 / hour • 3w ago

Remote

Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.

What you'll do

Greet our patients in a friendly and positive manner.
Discuss and answer customer questions with a goal of one call resolution.
Updating confidential information and insurance billing
Process credit card payments.
Manage tasks within our internal work queues updating information as necessary.
Respond to website patient inquires via phone call to discuss concerns and provide resolution.
Work with collection agencies to update and provide accurate information.
Respond to Attorney requests for balances and correspondence as well as update and bill insurance.
Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

What we're looking for

At least one year of experience working with patient accounts receivable
Proven experience answer high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus
Excellent communication skills and professional demeanor
The ability to work under tight deadlines
Strong written and verbal communication skills with customer service focused aptitude
Detail-oriented individuals who are team players highly self-motivated
Ability to function well in a fast-paced and at times stressful environment.
Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

Why join the team?

Be part of something special! We are growing both organically and through acquisitions.
Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way!
Ongoing training and development programs
An environment that values transparency
Virtual and in-person events to connect with your team.

This is a part-time, non-exempt position reporting to our Director of Call Center. The compensation range for this position is $16 - $20 per hour.

Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.