Think Outside the Box!
A company that embraces CHANGE while enhancing EVERYONE’S journey.
About SmartStop Self Storage
SmartStop® Self Storage is a diversified real estate company in the self-storage industry, operating in 22 states in the U.S. and three provinces in Canada. In addition, SmartStop was awarded: Newsweek’s Best Customer Service among Storage Center companies three years in a row 2021, 2022 & 2023, Top Workplace of Orange County in 2022 and 2023, and Reputation’s 800 Award in 2023. Come join a winning team!
Voted TOP WORKPLACE 2022 & 2023 by the Orange County Register and our AMAZING employees!
Salary range: $20.00 to $21.50 per hour, depending on experience
Customer Experience Agent Job Summary
Reporting to the Call Center Director, the Customer Experience Agent manages customer escalation calls by identifying a customer’s needs and providing solutions to their complaints and identifies ways to ensure customer satisfaction and retention.
This job can be 100% remote after training.
Essential Job Functions and Responsibilities
- Addresses customer inquiries and provides service and support across all communication channels to include: telephone, email, online chat, or SMS.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses extensive company and company product knowledge to answer and appropriately address inquiries.
- Performs other related duties as necessary or assigned.
If you love problem solving and helping customers and have excellent communication skills – this could be the job for you!
Qualifications Needed
- High school diploma or equivalent.
- Customer service experience required.
- Minimum 3+ years of self-storage management experience.
- Excellent written and verbal communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Excellent decision-making ability.
- Strong problem-solving skills.
- Proficient in computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
- Ability to function well in an often-stressful environment.
Benefits
- Competitive salary
- Health insurance including medical, dental and vision
- Life and Disability Insurances
- Ample paid time off
- Generous holiday schedule
- 401(k) + matching with no waiting period
- Employee assistance program
- Paid employee referral program
Diversity
SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.
