Remote Type
Fully Remote
Contact Center Specialist
Location: Urology Clinics of North Texas
Job Type: Full-time
Fully remote position (after completing the training program)
Note: The training program is mandatory, in-person training in Dallas TX. Training will last 8 weeks and mileage is reimbursed for staff that live more than 20 miles from the training site.
Job Description:
Urology Clinics of North Texas is seeking a dedicated and motivated Contact Center Specialist to join our team. This individual will play a key role in delivering exceptional customer service to patients, ensuring smooth scheduling, and supporting the needs of our clinical staff and physicians. If you're a problem-solver with excellent communication skills and a passion for helping others, we want to hear from you!
Key Responsibilities:
- Schedule a high volume of patient appointments efficiently, in a friendly and professional manner.
- Provide outstanding customer service to patients, co-workers, and physicians, ensuring every interaction is respectful and positive.
- Accurately schedule new and established patient appointments using the office's electronic system, adhering to physician guidelines and templates.
- Reschedule or cancel appointments as needed based on physician schedule changes, notifying the appropriate clinic personnel and documenting changes in the E.H.R. system.
- Verify and update patient demographic information, including insurance details, in the E.H.R. system.
- Review patient medical charts to ensure appointments are scheduled according to the physician's guidelines.
- Follow up with patients who missed appointments in the previous week to reschedule and update charts accordingly.
- Adapt to frequent changes in daily schedules and manage them efficiently.
- Assist with special projects as assigned by the Administrator or management team.
- Perform any other related tasks or duties as necessary.
Qualifications:
- High school diploma or GED required.
- Proficient typing skills.
- Excellent grammar, spelling, and written communication abilities.
- Strong interpersonal and communication skills, with the ability to interact effectively with a diverse group of patients and staff.
- Ability to handle a high volume of work and prioritize tasks effectively.
- Detail-oriented, with a commitment to accuracy in all aspects of the role.
Why Join Us?
- Competitive salary
- Supportive work environment with opportunities for growth
- Access to comprehensive benefits and perks
- Health Insurance (medical, dental, vision, short-term disability, etc.)
- Life Insurance
- 401(k)
- Profit Sharing
- Annual Bonus
- Free EAP, legal services, and many other benefits
If you're passionate about making a difference in patient care and thrive in a dynamic work environment, we invite you to apply today!
