Company Overview
What’s the best place we’ve ever built? The place where we work. At Home Depot, our goal is to provide the highest level of service, the broadest selection of products, and the most competitive prices. As the world’s largest home improvement specialty retailer, we operate more than 2,200 retail stores across North America. And each of our associates are focused one thing — helping our customers build and improve their homes, businesses, and ultimately their lives.
Pay Range
The pay range for this position is between $21.00 – $21.00.
Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Home Depot offers additional competitive and non-financial benefits, which may include a performance-based bonus program or a profit sharing program depending on position.
Job ID – Req138823
Category – Customer Service/Sales
Position Purpose:
The Virtual Design Specialist is part of the Services Operations Selling Center Contact team. This role engages and supports both online customers and can interact virtually with our in-store customers. The Virtual Design Specialist is responsible for providing tailored suggestions and solutions through consultative selling and virtual design presentations that inspire our customers. Additionally, this role is responsible for creating, maintaining, and improving customer relationships while interacting with associates and customers on a daily basis during sales, product, and installation inquiry transactions. The Virtual Design Specialist is also responsible for qualifying new customers, inquiring and understanding about the customer needs, creating designs and quotes for new projects, obtaining payment, effectively working with our PRO teams to handle PRO customers, and ensuring a consistent differentiated customer experience that shares the value of The Home Depot
Key Responsibilities:
- 30% – Customer Service – Answer store associate product knowledge calls, leveraging product knowledge and training materials to coach and grow associates
- 10% – Other – Perform other duties as required by management
- 30% – Sell – Make open quote customer calls, helping to manage a positive customer experience and deliver the right product for the right price
- 30% – Support – Answer store associate configurator calls.
Direct Manager/Direct Reports:
- This Position typically reports to the Contact Center Supervisor
- This Position has 0 Direct Reports
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Excellent written and verbal communication skills
- Previous customer service contact center experience or retail sales experience
- Consultative selling experience, ability to drive sales
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Leadership Experience:
- No previous leadership experience
Preferred Leadership Experience:
- No previous leadership experience
Certifications:
Competencies:
- Action Oriented
- Tech Savvy
- Communicates Effectively
- Customer Focus
- Organizational Savvy
- Prior customer service and sales experience selling
- Strong verbal and written communication
- Strong computer skills
- Passion for providing customers excellent service to meet their unique needs
- Ability to perform responsibilities of the role with minimal supervision
Remote/virtual – An associate in a remote/virtual role typically is not required to work from a designated Home Depot location to complete their job duties. Limited or infrequent in-office presence may be required. We also refer to this as location – independent.
