BDC Representative (Virtual)

Call Control! • Full-time • Remote (United States) • $15 / hour • 2d ago

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Call Control is opening a new office on Tilghman Island, and we hope you can be a part of it! Our BDC Representatives work as a team to ensure every customer interaction is a positive one. With constant support from coworkers and our elite supervisor team on every shift, we work hard to maintain a supportive environment.

Our benefits program was designed with our team members’ preferences in mind. Some of the benefits offered are:

Simple IRA Retirement Plan with 3% company match
Medical, dental, and vision insurance
Health Savings Account
Paid Time Off
Merit based rewards system
Starting pay is $15/hour
Semi-Annual Pay and Performance reviews

Job Responsibilities

Demonstrate proficiency with all aspects of inbound, outbound, and chat appointment scheduling across various dealership clients and using multiple scheduling platforms and client-provided guidelines.
Develop a specialization in one or more key client accounts to deliver elite service that exceeds client expectations
Understand Call Control’s Key Performance Indicators (KPIs) to consistently meet and exceed all required metrics and quotas necessary to achieve company productivity standards
Assist with maintenance of internal customer database and keeping contact information up to date
Complete outbound business to business cold calls to schedule demonstrations of our services
Participate in team meetings, trainings, and 1 on 1 sessions to be coached, monitored, and supported by Call Control leadership
Maintain reliable transportation to and from work
Follow all safety regulations and procedures
Assist training team with shadowing and role playing as needed

Position Requirements