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TPO Customer Service

Union Home Mortgage Corp. • Full-time • Remote (United States) • 1w ago

Job Details

Remote Type

Fully Remote

Position Type

Full Time

Job Category

Mortgage Operations

Description

This position is responsible to ensure that all TPO partners are properly affiliated with our Union Home Third Party Origination channel, provide daily technical support and to maintain a list of activities related to TPO that are not specific to the manufacturing process.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

ESSENTIAL DUTIES AND RESPONSIBILITIESOther duties may be assigned.

Enhance and execute standard onboarding routine for all new TPO partners
Responsible for New TPO Partner Approvals, Renewals, and/or De-Activations
Responsible for 3rd Party Processing Company Approvals, Renewals, and/or De-Activations
Responsible for Warehouse providers' Approvals, Renewals, and/or De-Activations
Responsible for maintaining master contact lists of internal and external TPO Partners
Responsible for delivery of daily rate sheets to external partners
VA Sponsorship Process – Approvals, Renewals, and/or De-Activations
Enhance and execute standard processes related to our White Glove Process
Responsible for execution of Bulletin process as directed by leadership of TPO
Maintain timely and accurate information in regards to TPO web presence
Liaison for Union University to ensure training needs are executed and delivered
Develop and implement standard training routine for all new TPO partners
Daily Broker/Account Manager Technical Issue Support
Loan Level issue diagnosis and error resolution
Direct Assistance (phone/video) with questions/ system issues
Meet crucial deadlines requested

Qualifications

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent
2+ years of work experience in the mortgage industry, TPO/Wholesale environment preferred but not required

SKILLS

Strong communication skills and the ability to work in a fast-paced environment
Experience managing multiple tasks and deadlines routinely
Experience dealing directly with consumers and/or business partners
Strong attention to detail and ability to multi-task

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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