Remote USA
Why Work Here
- Headquarters is in Charlotte, NC
- Recently expanded to nearshore
- isolved ranked for SMB Payroll in 2023 Sapient Report
- Voted top places to work in USA 2023
Job Description
The isolved Customer Service Representative will work as part of a team to ensure accurate and timely daily processing and telephone support. The Customer Service Representative will develop and sustain excellent customer service qualities that promote the growth of iSolved.
Core Job Duties
- Respond accurately to customer inquiries in a timely manner with a high degree of professionalism.
- Use probing questions to fully uncover the customer's needs.
- Use the "leave no stone left unturned" philosophy in all communications.
- Participate in Customer Support phone queue to assist customers as needed.
- Schedule and conduct follow up on unresolved issues.
- Appropriately escalate issues for customers as prescribed by Infinisource standard operating procedures.
- Accurately document all communications.
- Accurately complete all assigned tasks.
- Participate in customer service training related to knowledge and skill enhancement.
- Additional duties as assigned.
Minimum Qualifications
- Experience with Microsoft Office products
- Strong customer service, organizational and communication skills
- Ability to multitask and work effectively in a fast paced environment
- Ability to clearly communicate information both verbally and in writing
- Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals
- Problem analysis, troubleshooting and problem solving skills
- Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines
- Ability to access, operate and maintain various software applications.
- Ability to perform routine mathematical computations and tabulations accurately and efficiently.
- High school diploma or equivalent required.
- 2-3 years previous experience in a professional customer facing business office environment.
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
