EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE!
We have an great opportunity open on our Engagement Solutions Contact Center team!
This is a remote position that can sit in one of the following states: AL, AR, DE, FL, GA, ID, IN, IA, KS, LA, MI, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WV, WI, WY.
Work Hours: 40 hours - Monday - Friday. Hours will be 8:00 - 4:30pm Central Standard Time.JOB DUTIES:
- Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs
- Research, assist, resolve, deescalate inquiries pertaining to loyalty reward accounts
- Update and notate new and existing participant information in propriety systems
- Identify and escalate priority issues
- Attend program training and development classes
- Follow detailed procedures for common questions
- Assist in training other Contact Center staff through mentoring
QUALIFICATIONS:
- High School Diploma or GED Equivalent
- 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)
- Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment
- Excellent communication skills with clear, articulate phone voice
- Proficient writing and grammar skills
- Proficient in Microsoft Office Suite
- If working remotely in this role, must have a quiet dedicated work space with no distractions.
- Must have reliable internet connection and meet the minimum internet requirements for the role.
KEY COMPETENCIES
- Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges
- Positive, upbeat, outgoing professional attitude
- Strong organizational and problem-solving skills
- Strong keyboarding and data entry skills
- Fast learner
- High standard of professionalism
- Kind, caring, patient and empathetic
- Reliable, comes to work daily on time
- Is open to coaching and feedback
- Attention to detail
- Uses good judgment
- Adaptable
- Teamwork Orientation
- Stress tolerance
- Resilience
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
